1. Information We Collect

We may collect and process the following categories of personal information when you use Livit.

1.1 Account Information

When you create an account, we may collect:

• Name

• Email address

• Phone number

• Password or authentication credentials

• Account verification details

1.2 Profile Information

Information you choose to provide on your Livit profile, including:

• Profile photo

• Location

• Username

• Preferences or account settings

1.3 Identity Verification Information

To maintain trust and safety on the Platform, Livit may collect identity verification information, including:

• Government-issued identification details

• UAE Pass authentication data

• Selfie or biometric verification where required

Identity verification may be performed through approved third-party verification providers.

1.4 Transaction Information

When you buy or sell items through Livit, we collect information relating to the transaction, including:

• Items purchased or sold

• Transaction value

• Payment method

• Delivery details

• Order history

• Dispute or refund information

1.5 Communication Data

We may collect information when you:

• Contact customer support

• Communicate with other users through the Platform

• Submit feedback or reports

This may include messages, attachments, and support communications.

1.6 Device and Technical Data

When you use the Platform, we may automatically collect technical information such as:

• IP address

• Device type and operating system

• App version

• Device identifiers

• Usage and interaction data

• Log data and diagnostics

1.7 Delivery and Location Information

To facilitate delivery services, we may collect:

• Delivery addresses

• Location data associated with delivery

• Delivery confirmation data (timestamps, GPS confirmation, or proof of delivery)

2. How We Use Your Information

We use personal information for the following purposes:

2.1 Providing the Platform

To operate and maintain the Livit Platform, including:

• Creating and managing user accounts

• Facilitating buying and selling transactions

• Processing payments and payouts

• Managing deliveries through approved logistics partners

• Operating the Livit Ensure buyer protection service

2.2 Communication

To communicate with users, including:

• Transaction updates

• Customer support responses

• Service notifications

• Security alerts

2.3 Safety and Trust

To maintain a safe marketplace environment, including:

• Fraud prevention

• Identity verification

• Monitoring suspicious activity

  
  

8. Data Transfers Outside the UAE

Some service providers used by Livit may process data outside the United Arab Emirates.

Where such transfers occur, Livit ensures appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

9. Children’s Data

The Livit Platform is intended for users aged 18 and over.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete the information.

10. Compliance with UAE Data Protection Law

Livit processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulatory requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If material changes are made, we will notify users through the Platform or by other appropriate means.

The updated policy will be effective once published.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Livit Digital FZCO
IFZA Business Park
Premises 70698 001
DDP A1
Dubai Silicon Oasis
PO BOX 342001
United Arab Emirates

Email: support@thelivit.app