Last updated: 3 September 2026
Section 1 – Introduction & Acceptance
1.1 Welcome to Livit
Welcome to Livit, a peer-to-peer (C2C) mobile marketplace operated by Livit Digital FZCO, a company established in Dubai, United Arab Emirates. Through our mobile app, users can list, discover, buy, and sell fashion and lifestyle products directly with one another.
In some cases, items may also be offered by approved commercial sellers or resale partners integrated with the Livit platform.
1.2 Agreement to Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Livit mobile application (the “App”), including any services, features, tools, or content provided by Livit.
By downloading, registering, accessing, or using the App, you confirm that you accept and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Livit platform.
1.3 Updates to These Terms
We may modify these Terms at any time. Changes will take effect upon publication within the App. Continued use of the App after updates constitutes acceptance of the revised Terms.
1.4 Language Versions
These Terms are available in both English and Arabic (on request). In case of discrepancies, the English version shall prevail.
1.5 Definitions
For the purposes of these Terms & Conditions, the following terms have the meanings set out below:
“App” The Livit mobile application and related services operated by Livit Digital FZCO.
“Platform” The Livit App and any related systems or services that enable users to list, buy, sell, or interact with items and other users.
“User” Any individual who accesses or uses the Livit platform.
“Buyer” A user who purchases an item through the Livit platform.
“Seller” A user who lists or sells an item through the Livit platform.
“Commercial Seller” A business, retailer, or professional reseller approved to sell items on the platform, including those integrated through API or partner systems.
“Listing” Any item or product advertised for sale on the Livit platform.
“Transaction” A purchase of an item completed through the Livit platform.
“Livit Ensure” Livit’s buyer protection and secure payment service designed to help facilitate safer transactions between users.
“Wallet” A record within a user’s Livit account showing funds due to be paid out to that user. The Wallet is not a store of value: it does not hold a spendable balance, and associated funds are processed for payout once the relevant conditions in Section 5 are met.
“Delivery Confirmation” The point at which an item is recorded as delivered through the platform’s delivery tracking or confirmation process.
Section 2 – Eligibility & User Accounts
2.1 Age & Residency Requirements
To use Livit, you must:
Be at least 18 years old
Reside in the United Arab Emirates (access from outside the UAE may be restricted or limited)
Be legally capable of entering into binding agreements under UAE law
2.2 Account Registration
To list or purchase items, you must register a Livit account using your mobile number, email address, or UAE Pass.
You agree to:
Provide accurate, truthful, and up-to-date information
Keep your login credentials safe and secure
Promptly notify us at support@thelivit.app if you believe your account has been compromised
Where you register or verify your identity using UAE Pass, your use of that service is also governed by UAE Pass’s own terms. Livit is not responsible for the availability or performance of UAE Pass. Details of what information we receive from UAE Pass are set out in our Privacy Policy.
2.3 KYC & Identity Verification
Livit may require users to verify their identity through Know Your Customer (KYC) checks, as part of our payment provider obligations or fraud prevention systems.
Failure to complete required verification may result in account restrictions, delays in fund withdrawals, or termination.
Livit may share necessary information with payment providers and identity verification services where required to comply with payment regulations, anti-money-laundering laws, or fraud prevention requirements.
2.4 One Account Per Person
Each user may only create one personal Livit account. Creating multiple or fake accounts, or using third-party identities, may result in suspension or removal.
2.5 Business / Commercial Use
Livit is designed primarily for peer-to-peer use.
Business users (e.g. retailers, influencers, professional resellers, or high-volume sellers) may apply separately for a verified Commercial Account. Commercial users may be subject to additional verification, separate agreements, or different fee structures.
Some businesses or resale partners may list items directly on Livit through approved integrations, including API connections.
Where an item is sold by a commercial seller:
the contract of sale is between the buyer and that seller
the seller is responsible for product quality, authenticity, warranties, and applicable consumer protections
Livit acts solely as the technology platform facilitating the transaction
Listings from commercial sellers may be identified within the platform.
2.6 VPN & Access Restrictions
Use of Livit via VPN, proxies, or from outside the UAE may result in access limitations, especially where identity, location, or payment verification is impacted.
2.7 Account Suspension & Termination
We reserve the right to suspend, limit, or terminate any account without prior notice if:
You breach these Terms
We suspect fraud, abuse, or harmful activity
Required by law or payment partner
Where an account is suspended or terminated, Livit may temporarily hold wallet balances while investigating fraud, disputes, or chargebacks.
Section 3 – Platform Role & Responsibilities
3.1 Neutral Marketplace
Livit is a technology platform, not a seller, buyer, or agent in transactions between users.
We provide tools that help users:
List and discover items
Communicate through in-app messaging
Process payments securely
Coordinate shipping or handoff
We do not own, inspect, or guarantee any items listed on the platform.
Livit acts solely as the technology platform and is not a party to the contract of sale between buyers and sellers.
3.2 No Guarantee of Item Accuracy or Safety
While we encourage honest listings, Livit cannot guarantee that:
Item descriptions are complete or accurate
Items are genuine or functional
Items comply with brand rights or local regulations
Buyers and sellers are responsible for conducting transactions in good faith and ensuring compliance with applicable laws.
3.3 No Endorsement or Verification
Livit does not verify, endorse, or certify:
Any user identity (beyond optional KYC)
The authenticity of listed items
Seller or buyer conduct
We may offer user ratings, reports, or badges, but these do not constitute warranties or guarantees.
3.4 Limitation of Liability
To the maximum extent permitted under UAE law, Livit (and its directors, employees, and affiliates) is not liable for:
Any loss, damage, or injury related to transactions on the App
Missed deliveries, fraudulent listings, or defective products
Loss of funds due to unauthorised access, account compromise, or delayed transfers
Indirect, incidental, or consequential damages
Our liability is limited to the greater of:
AED 500, or
The total amount of platform fees collected on the specific transaction in question.
3.5 Dispute Resolution Between Users
Livit does not act as a mediator in disputes between buyers and sellers unless explicitly stated in the Buyer Protection Policy (Livit Ensure).
Users are expected to attempt resolution directly, using in-app messaging and order history for evidence.
Where Buyer Protection applies, we may intervene as requested.
3.6 Third-Party Services
The Livit platform may rely on third-party services such as:
Payment processing
Shipping and logistics
Analytics and communication tools
We are not responsible for delays, errors, or disruptions caused by these services.
Certain listings may originate from third-party inventory partners connected through approved integrations or API systems. Livit is not responsible for errors in pricing, stock availability, or product descriptions supplied through such integrations.
3.7 Force Majeure
Livit shall not be liable for delays or failure to perform obligations where such failure results from events beyond our reasonable control, including natural disasters, government actions, cyber incidents, internet outages, war, terrorism, or failures of third-party service providers.
Section 4 – Selling Process – Listings, Item Rules & Prohibited Goods
4.1 Listing Guidelines
When listing an item for sale, you agree to:
Provide clear, honest, and accurate descriptions
Upload actual photos of the item (not stock images or misleading representations)
Specify condition, size, price, delivery method, and any defects
Only list items you legally own and are authorized to sell
You are fully responsible for the accuracy of your listings.
4.2 Item Condition Definitions
For consistency across the platform, Livit uses the following condition categories:
Brand new in box The item is completely unused and sealed in its original manufacturer packaging. The packaging has not been opened.
New with tags The item has never been worn or used and still has the original tags attached. Packaging may be opened but the item remains unused.
New without tags The item has never been used but the original tags or packaging are no longer attached.
Like new The item has been used minimally and shows no visible signs of wear or damage. The item appears almost identical to a new item.
Gently used The item shows minor signs of normal use such as light cosmetic wear but remains in very good overall condition.
Well loved The item has been used regularly and shows noticeable signs of wear but remains fully functional and usable.
Used with flaws The item has visible defects, damage, or significant wear that affects its appearance or usability. All flaws must be clearly disclosed in the listing description and shown in the listing photos.
For repair The item is not fully functional or is being sold for parts, repair, or restoration. Buyers should expect the item to require repair before normal use.
4.2.2 Photo Requirements
Listing photos must accurately represent the item being sold.
Photos should clearly show:
the overall appearance of the item
any wear, marks, or damage
important identifying details where relevant
Livit may remove listings that do not include sufficient photos to reasonably represent the item.
4.2.3 Flaw Disclosure Requirement
Sellers must disclose all known defects, damage, alterations, or missing parts in the listing description.
Failure to disclose known flaws may result in:
refunds issued to the buyer
return of the item
listing removal
account warnings or restrictions
4.2.4 Photo Evidence Requirement
If an item contains defects or visible wear, the listing must include clear photos showing the relevant flaw or damage.
Listings that fail to display defects may be considered inaccurately represented.
4.2.5 Condition Accuracy Policy
Sellers must select the condition category that most accurately reflects the current state of the item.
If an item is materially different from the selected condition category, Livit may take corrective action including:
issuing a refund to the buyer
requiring the item to be returned
removing the listing
restricting the seller’s account
Examples include listing an item as Like new when visible wear is present or failing to disclose damage.
4.2.6 Functionality Requirement
Unless listed under the For repair category, items sold on Livit must be fully functional and usable for their intended purpose.
Any known faults or performance issues must be clearly disclosed in the listing.
Items that are not fully functional must be listed under the For repair category.
4.3 Prohibited Items
The following items may not be listed, sold, or offered on Livit:
Illegal goods Counterfeit products Weapons or explosives Hazardous materials Gift cards or digital goods Services or live animals
4.4 Designer & Authenticated Items
Where Livit offers item authentication or verification (for example on luxury items, sneakers, or designer apparel), the following applies to any listing submitted for authentication:
By listing an item from a designer or luxury brand, or by submitting an item for authentication, you expressly declare that the item is authentic and that you are its rightful owner.
Livit, or an authentication partner acting on Livit’s behalf, may inspect the item before or after sale. If an item fails authentication:
the sale is cancelled and the buyer is refunded in full
the seller is responsible for the authentication (inspection) fee, and for shipping and return-shipping costs associated with the failed item
Selling counterfeit, replica, or otherwise inauthentic items is a serious breach of these Terms. Repeated or deliberate listing of counterfeit items may result in suspension or permanent removal from Livit, and the seller remains liable for any resulting costs or losses, in addition to the prohibition on counterfeit goods set out in Section 4.3.
4.5 Packaging & Shipment Preparation
As a seller, before handing an item to a Delivery Partner or buyer, you agree to:
package the item securely and appropriately to prevent damage in transit
use suitable protective materials for fragile, delicate, luxury, or electronic items
follow any packaging or shipping instructions provided by Livit or its Delivery Partners
ensure packaging is clean, safe, and free of prohibited or hazardous materials
remove any personal information, tracking devices, or unrelated items from the package before shipment
cooperate with Livit in the event of a dispute, delivery issue, return investigation, or authenticity review
Livit is not responsible for loss or damage caused by inadequate, unsafe, or improper packaging by the seller.
Section 5 – Buying, Payments & Escrow Wallet
5.1 Buying Process
To purchase an item on Livit:
Browse and tap “Buy Now” or “Make Offer”
Choose your payment method
Pay via secure in-app checkout
Payments are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow until delivery is confirmed.
Funds are released to the seller once the buyer confirms the item is acceptable, or automatically after 24 hours without a dispute.
5.2 Payment Methods
Payments are processed securely via our payment partner. Accepted methods include:
Debit/credit cards
Apple Pay / Google Pay
All transactions are denominated in AED.
5.3 Escrow Wallet System
When a buyer makes a payment:
Funds are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow.
Funds remain locked until the item is confirmed as delivered and acceptable.
After confirmation (or after 24 hours with no dispute), funds are released from escrow and processed for payout to the seller, as set out in Section 5.4.
This ensures security for buyers and payout assurance for sellers.
5.4 Where Seller Proceeds Are Held
Once funds are released from escrow, Livit processes payout to the seller as soon as the seller’s payout details have been verified. Where a seller has not yet added a valid payout account, released funds are held only for as long as necessary to obtain and verify those details, and are processed immediately once this is complete.
Pending payout, funds are held within Livit’s own operating account. Livit does not hold seller funds in a segregated client money account, and these funds are not covered by deposit or client-money protections that would apply under a regulated payment or e-money licence.
5.5 Seller Payout Details & Processing
To receive payouts, a seller must add a valid UAE bank account (IBAN), held in the seller’s own name, within the app.
By adding payout details, you confirm that:
the IBAN provided belongs to you, and
the name on the receiving bank account matches your verified identity on Livit.
Livit will take reasonable steps to verify that the nominated account belongs to you, which may include matching the account name against your verified identity (for example via UAE Pass or other identity verification), before any payout is processed. Livit may delay, decline, or reverse a payout where this cannot be confirmed.
Once delivery of an item is confirmed and your payout details have been verified, funds due to you are processed for payout immediately. Where payout details have not yet been added or verified at the point of delivery confirmation, funds will be processed for payout as soon as this is complete.
Livit is not liable for funds paid to an incorrect, mistyped, or fraudulently substituted account where the details were provided or approved by the seller.
Section 6 – Delivery & Logistics
6.1 Delivery Arrangement
Livit arranges delivery of items through approved third-party logistics partners (“Delivery Partners”).
While delivery services are performed by Delivery Partners, Livit coordinates delivery and manages delivery-related issues through the platform in accordance with applicable UAE consumer protection laws.
Delivery fees, estimated delivery times, and service levels are displayed at checkout and form part of the digital contract between the buyer and seller.
6.2 Transfer of Custody and Risk
Risk in the item transfers from the seller to the Delivery Partner at the point of successful pickup.
Risk transfers from the Delivery Partner to the buyer only upon confirmed delivery to the buyer’s specified address.
Items lost or damaged while in transit are treated as non-delivered or non-conforming deliveries.
6.3 Delivery Confirmation
Delivery is considered complete only when:
the item is delivered to the address provided by the buyer; and
proof of delivery is recorded (such as GPS confirmation, timestamp, photo, or recipient acknowledgement).
The delivery timestamp initiates the buyer’s inspection period.
6.4 Inspection Period
Buyers are granted an inspection period of 24 hours from confirmed delivery to review the item.
During this period, buyers may report delivery issues, damage in transit, or items not as described.
If no issue is reported within the inspection period, funds held in escrow may be released to the seller.
6.5 Failed Delivery
A delivery is considered failed if:
the item is lost in transit
the item is materially damaged during delivery
delivery is not completed within a reasonable time after the estimated delivery window
the item is delivered to an incorrect recipient or address through no fault of the buyer
In the event of failed delivery attributable to Livit or its Delivery Partner, the buyer will be entitled to a refund or alternative resolution.
6.6 Buyer Availability & Incorrect Details
Buyers are responsible for providing accurate delivery information and being reasonably available to receive delivery.
If delivery fails due to buyer unavailability or incorrect information:
Livit may arrange a re-delivery at the buyer’s cost; or
the order may be cancelled, with delivery fees non-refundable.
6.7 Returns Due to Delivery Issues
Items damaged in transit or delivered in non-conforming condition may be returned in accordance with Livit’s Returns & Refunds Policy.
Where delivery fault is confirmed, return shipping costs will be borne by the responsible party as determined by Livit.
6.8 Liability Limitation
Livit’s liability in relation to delivery issues is limited to the value of the item and associated delivery fees, except where otherwise required by applicable law.
Livit reserves the right to recover losses from sellers or Delivery Partners where appropriate.
6.9 Insurance
Delivery Partners may maintain insurance coverage for items in transit.
Insurance coverage does not limit Livit’s obligation to resolve delivery issues with buyers in accordance with these Terms.
Section 7 – Returns, Refunds & Buyer Protection (Livit Ensure)
Livit’s refund process does not apply to items that simply do not fit, suit your preference, or meet personal expectations.
Refunds may apply where items are significantly not as described, damaged, or counterfeit.
Return requests must be submitted within 24 hours of confirmed delivery and before confirming that the item is acceptable.
Refunds following approved returns may include:
the price of the returned item
the Livit Ensure fee associated with that item
original delivery charges
optional service fees where applicable
Partial refunds may be offered where both buyer and seller agree.
Where an item is sold by a commercial seller, additional return policies or consumer protection rights may apply as stated on the relevant listing.
Section 8 – Fees, Promotions & Item Boosts
8.1 Free Listing Model
Users may list items for free on Livit. There are no upfront fees to create or publish a listing.
8.2 Transaction Fees
Livit may charge a small fee per completed transaction. If so, the fee will be clearly displayed before confirming the sale and may vary based on:
Total transaction value
Seller status (e.g. personal vs business)
Promotions or offers active at the time
8.3 Buyer Protection Fee (Livit Ensure)
To help provide a safer marketplace, certain transactions on the Platform are processed using Livit Ensure, Livit’s buyer protection and secure transaction service.
When Livit Ensure is used, a service fee will be applied to the transaction. This fee helps cover the cost of:
Secure payment and escrow-style processing
Fraud prevention
Dispute resolution support
Platform services
The applicable Livit Ensure fee will be clearly displayed to the buyer before payment is completed.
Livit reserves the right to change or update Livit Ensure fees from time to time, with updated information reflected on the Platform or in the Help Centre.
Livit Ensure is a platform service designed to facilitate safer transactions. It is not an insurance product, insurance policy, or regulated financial service and should not be interpreted as such.
8.4 Boosts & Paid Promotions
Sellers may optionally pay to boost the visibility of their listings through promotional tools such as:
Item Bumps – highlighted placement for a period of 24–72 hours
Spotlight Listings – featured placement on the homepage or in user feeds
Urgent Tags or Labels
Fees for boosts will be shown before confirmation and are non-refundable once the boost period begins.
8.5 Promotional Campaigns
From time to time, Livit may offer discounts, cashback, credits, or limited-time fee waivers.
These promotions may be subject to:
Defined start and end dates
User eligibility requirements
One-time use per account (unless otherwise specified)
Livit reserves the right to modify, suspend, or withdraw promotional offers at its discretion.
Section 9 – User Conduct & Safety
Users must:
Treat other users respectfully
Use the platform responsibly
Avoid harassment, abuse, or illegal activity
Users must not:
attempt transactions outside the platform
create fake accounts
sell prohibited goods
post illegal or offensive content
Users must also comply with UAE cybercrime laws.
Section 10 – Using the App & App Store Terms
10.1 App Licence
When you download the Livit app, we grant you a limited, personal, non-transferable, non-exclusive licence to install and use the app on a device you own or control, solely for the purposes set out in these Terms. This licence does not transfer ownership of the app to you, and it ends if your account is closed or these Terms are terminated.
You agree not to copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the app, except where permitted by UAE law. You also agree not to use the app on a device that has been jailbroken, rooted, or otherwise modified in a way that compromises its security.
We may release updates to the app from time to time. Some updates will be optional, but others may be required for the app to keep working, for example when we add new features, fix bugs, or address security issues. If you choose not to install a required update, parts of Livit may stop functioning correctly.
Standard mobile data and carrier charges may apply when you use the app, and these are your responsibility.
10.2 Push Notifications
If you allow them, we may send you push notifications about things that matter to your account: a new offer on your listing, a message from a buyer or seller, a delivery update, or important changes to Livit.
We may also occasionally send promotional notifications, for example about new features or campaigns. You can opt out of promotional notifications at any time without affecting notifications tied to your transactions and account.
You can turn off all notifications in your device settings at any time. Details of what data underlies these notifications are set out in our Privacy Policy.
10.3 Apple App Store
Where you have downloaded Livit from the Apple App Store, you acknowledge that:
These Terms are between you and Livit, not between you and Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide support or maintenance for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Beyond that, Apple has no other warranty obligation.
Livit, not Apple, is responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property claims.
You will use the app only in compliance with the Apple App Store Terms of Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user.
10.4 Google Play Store
Where you have downloaded Livit from the Google Play Store, your use of the app is also subject to Google Play’s Terms of Service, in addition to these Terms.
Section 11 – AI & Automated Tools
Livit uses artificial intelligence (“AI”) and other automated tools to help create and enhance listings, and to help keep the marketplace safe. For example, we may use these tools to generate or improve item titles, descriptions, categories, and suggested pricing, to analyse or tag the photos you upload, and to help detect counterfeit, prohibited, or unsafe items.
When you create a listing, you authorise Livit to process the content you provide, including photos, descriptions, and item details, using these AI and automated tools for the purposes of operating, securing, and improving the Platform. Details of any third-party AI providers involved and how they handle your data are set out in our Privacy Policy.
AI-generated and AI-enhanced content is provided to assist you and is only a suggestion. You remain fully responsible for reviewing your listing and making sure it is accurate, truthful, and compliant with these Terms before you publish it. You can edit or remove any AI-generated content, and by publishing a listing you confirm that its final content is correct.
AI tools can sometimes produce inaccurate, incomplete, or unexpected results. To the maximum extent permitted under UAE law, Livit does not warrant the accuracy of AI-generated content and is not liable for listings you choose to publish based on it.
Section 12 – Data Protection & Privacy
Livit collects certain information to operate the platform, including:
account details
device information
transaction history
user listings and communications
Data may be used for platform operation, fraud prevention, customer support, and legal compliance.
Personal data is not sold to third parties.
Users may request access or deletion of their data in accordance with applicable data protection laws.
Full details of what we collect, why, and how it is stored and protected are set out in our Privacy Policy, which forms part of these Terms.
Section 13 – Intellectual Property
All intellectual property rights relating to the Livit platform, including the mobile application, branding, design, software, and platform content, remain the property of Livit Digital FZCO.
Users are granted a limited licence to use the platform solely for its intended purpose.
Section 14 – User Content Licence
By uploading listings, photos, or other content to the Livit platform, users grant Livit a worldwide, royalty-free licence to display, reproduce, and distribute such content for the purpose of operating and promoting the platform.
Section 15 – Indemnification
You agree to indemnify and hold harmless Livit Digital FZCO and its affiliates from any claims, damages, losses, or expenses arising from:
your use of the platform
your breach of these Terms
your sale or purchase of items
violation of laws or third-party rights
Section 16 – General Legal Provisions
16.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The affected provision will be replaced with one that most closely reflects the original intent, to the extent permitted by law.
16.2 Waiver
Livit’s failure to enforce any right under these Terms on one occasion does not constitute a waiver of that right on future occasions. No waiver shall be effective unless made in writing.
16.3 Entire Agreement
These Terms, together with our Privacy Policy, represent the entire agreement between you and Livit regarding use of the Platform and supersede any prior understandings or communications between the parties.
Section 17 – Legal Jurisdiction
These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
Any legal proceedings must be conducted in the courts of Dubai.
Section 18 – Contact
Livit Digital FZCO IFZA Business Park Premises 70698 001 DDP A1 Dubai Silicon Oasis PO BOX 342001 United Arab Emirates
Email: support@thelivit.app
Last updated: 3 September 2026
Section 1 – Introduction & Acceptance
1.1 Welcome to Livit
Welcome to Livit, a peer-to-peer (C2C) mobile marketplace operated by Livit Digital FZCO, a company established in Dubai, United Arab Emirates. Through our mobile app, users can list, discover, buy, and sell fashion and lifestyle products directly with one another.
In some cases, items may also be offered by approved commercial sellers or resale partners integrated with the Livit platform.
1.2 Agreement to Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Livit mobile application (the “App”), including any services, features, tools, or content provided by Livit.
By downloading, registering, accessing, or using the App, you confirm that you accept and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Livit platform.
1.3 Updates to These Terms
We may modify these Terms at any time. Changes will take effect upon publication within the App. Continued use of the App after updates constitutes acceptance of the revised Terms.
1.4 Language Versions
These Terms are available in both English and Arabic (on request). In case of discrepancies, the English version shall prevail.
1.5 Definitions
For the purposes of these Terms & Conditions, the following terms have the meanings set out below:
“App” The Livit mobile application and related services operated by Livit Digital FZCO.
“Platform” The Livit App and any related systems or services that enable users to list, buy, sell, or interact with items and other users.
“User” Any individual who accesses or uses the Livit platform.
“Buyer” A user who purchases an item through the Livit platform.
“Seller” A user who lists or sells an item through the Livit platform.
“Commercial Seller” A business, retailer, or professional reseller approved to sell items on the platform, including those integrated through API or partner systems.
“Listing” Any item or product advertised for sale on the Livit platform.
“Transaction” A purchase of an item completed through the Livit platform.
“Livit Ensure” Livit’s buyer protection and secure payment service designed to help facilitate safer transactions between users.
“Wallet” A record within a user’s Livit account showing funds due to be paid out to that user. The Wallet is not a store of value: it does not hold a spendable balance, and associated funds are processed for payout once the relevant conditions in Section 5 are met.
“Delivery Confirmation” The point at which an item is recorded as delivered through the platform’s delivery tracking or confirmation process.
Section 2 – Eligibility & User Accounts
2.1 Age & Residency Requirements
To use Livit, you must:
Be at least 18 years old
Reside in the United Arab Emirates (access from outside the UAE may be restricted or limited)
Be legally capable of entering into binding agreements under UAE law
2.2 Account Registration
To list or purchase items, you must register a Livit account using your mobile number, email address, or UAE Pass.
You agree to:
Provide accurate, truthful, and up-to-date information
Keep your login credentials safe and secure
Promptly notify us at support@thelivit.app if you believe your account has been compromised
Where you register or verify your identity using UAE Pass, your use of that service is also governed by UAE Pass’s own terms. Livit is not responsible for the availability or performance of UAE Pass. Details of what information we receive from UAE Pass are set out in our Privacy Policy.
2.3 KYC & Identity Verification
Livit may require users to verify their identity through Know Your Customer (KYC) checks, as part of our payment provider obligations or fraud prevention systems.
Failure to complete required verification may result in account restrictions, delays in fund withdrawals, or termination.
Livit may share necessary information with payment providers and identity verification services where required to comply with payment regulations, anti-money-laundering laws, or fraud prevention requirements.
2.4 One Account Per Person
Each user may only create one personal Livit account. Creating multiple or fake accounts, or using third-party identities, may result in suspension or removal.
2.5 Business / Commercial Use
Livit is designed primarily for peer-to-peer use.
Business users (e.g. retailers, influencers, professional resellers, or high-volume sellers) may apply separately for a verified Commercial Account. Commercial users may be subject to additional verification, separate agreements, or different fee structures.
Some businesses or resale partners may list items directly on Livit through approved integrations, including API connections.
Where an item is sold by a commercial seller:
the contract of sale is between the buyer and that seller
the seller is responsible for product quality, authenticity, warranties, and applicable consumer protections
Livit acts solely as the technology platform facilitating the transaction
Listings from commercial sellers may be identified within the platform.
2.6 VPN & Access Restrictions
Use of Livit via VPN, proxies, or from outside the UAE may result in access limitations, especially where identity, location, or payment verification is impacted.
2.7 Account Suspension & Termination
We reserve the right to suspend, limit, or terminate any account without prior notice if:
You breach these Terms
We suspect fraud, abuse, or harmful activity
Required by law or payment partner
Where an account is suspended or terminated, Livit may temporarily hold wallet balances while investigating fraud, disputes, or chargebacks.
Section 3 – Platform Role & Responsibilities
3.1 Neutral Marketplace
Livit is a technology platform, not a seller, buyer, or agent in transactions between users.
We provide tools that help users:
List and discover items
Communicate through in-app messaging
Process payments securely
Coordinate shipping or handoff
We do not own, inspect, or guarantee any items listed on the platform.
Livit acts solely as the technology platform and is not a party to the contract of sale between buyers and sellers.
3.2 No Guarantee of Item Accuracy or Safety
While we encourage honest listings, Livit cannot guarantee that:
Item descriptions are complete or accurate
Items are genuine or functional
Items comply with brand rights or local regulations
Buyers and sellers are responsible for conducting transactions in good faith and ensuring compliance with applicable laws.
3.3 No Endorsement or Verification
Livit does not verify, endorse, or certify:
Any user identity (beyond optional KYC)
The authenticity of listed items
Seller or buyer conduct
We may offer user ratings, reports, or badges, but these do not constitute warranties or guarantees.
3.4 Limitation of Liability
To the maximum extent permitted under UAE law, Livit (and its directors, employees, and affiliates) is not liable for:
Any loss, damage, or injury related to transactions on the App
Missed deliveries, fraudulent listings, or defective products
Loss of funds due to unauthorised access, account compromise, or delayed transfers
Indirect, incidental, or consequential damages
Our liability is limited to the greater of:
AED 500, or
The total amount of platform fees collected on the specific transaction in question.
3.5 Dispute Resolution Between Users
Livit does not act as a mediator in disputes between buyers and sellers unless explicitly stated in the Buyer Protection Policy (Livit Ensure).
Users are expected to attempt resolution directly, using in-app messaging and order history for evidence.
Where Buyer Protection applies, we may intervene as requested.
3.6 Third-Party Services
The Livit platform may rely on third-party services such as:
Payment processing
Shipping and logistics
Analytics and communication tools
We are not responsible for delays, errors, or disruptions caused by these services.
Certain listings may originate from third-party inventory partners connected through approved integrations or API systems. Livit is not responsible for errors in pricing, stock availability, or product descriptions supplied through such integrations.
3.7 Force Majeure
Livit shall not be liable for delays or failure to perform obligations where such failure results from events beyond our reasonable control, including natural disasters, government actions, cyber incidents, internet outages, war, terrorism, or failures of third-party service providers.
Section 4 – Selling Process – Listings, Item Rules & Prohibited Goods
4.1 Listing Guidelines
When listing an item for sale, you agree to:
Provide clear, honest, and accurate descriptions
Upload actual photos of the item (not stock images or misleading representations)
Specify condition, size, price, delivery method, and any defects
Only list items you legally own and are authorized to sell
You are fully responsible for the accuracy of your listings.
4.2 Item Condition Definitions
For consistency across the platform, Livit uses the following condition categories:
Brand new in box The item is completely unused and sealed in its original manufacturer packaging. The packaging has not been opened.
New with tags The item has never been worn or used and still has the original tags attached. Packaging may be opened but the item remains unused.
New without tags The item has never been used but the original tags or packaging are no longer attached.
Like new The item has been used minimally and shows no visible signs of wear or damage. The item appears almost identical to a new item.
Gently used The item shows minor signs of normal use such as light cosmetic wear but remains in very good overall condition.
Well loved The item has been used regularly and shows noticeable signs of wear but remains fully functional and usable.
Used with flaws The item has visible defects, damage, or significant wear that affects its appearance or usability. All flaws must be clearly disclosed in the listing description and shown in the listing photos.
For repair The item is not fully functional or is being sold for parts, repair, or restoration. Buyers should expect the item to require repair before normal use.
4.2.2 Photo Requirements
Listing photos must accurately represent the item being sold.
Photos should clearly show:
the overall appearance of the item
any wear, marks, or damage
important identifying details where relevant
Livit may remove listings that do not include sufficient photos to reasonably represent the item.
4.2.3 Flaw Disclosure Requirement
Sellers must disclose all known defects, damage, alterations, or missing parts in the listing description.
Failure to disclose known flaws may result in:
refunds issued to the buyer
return of the item
listing removal
account warnings or restrictions
4.2.4 Photo Evidence Requirement
If an item contains defects or visible wear, the listing must include clear photos showing the relevant flaw or damage.
Listings that fail to display defects may be considered inaccurately represented.
4.2.5 Condition Accuracy Policy
Sellers must select the condition category that most accurately reflects the current state of the item.
If an item is materially different from the selected condition category, Livit may take corrective action including:
issuing a refund to the buyer
requiring the item to be returned
removing the listing
restricting the seller’s account
Examples include listing an item as Like new when visible wear is present or failing to disclose damage.
4.2.6 Functionality Requirement
Unless listed under the For repair category, items sold on Livit must be fully functional and usable for their intended purpose.
Any known faults or performance issues must be clearly disclosed in the listing.
Items that are not fully functional must be listed under the For repair category.
4.3 Prohibited Items
The following items may not be listed, sold, or offered on Livit:
Illegal goods Counterfeit products Weapons or explosives Hazardous materials Gift cards or digital goods Services or live animals
4.4 Designer & Authenticated Items
Where Livit offers item authentication or verification (for example on luxury items, sneakers, or designer apparel), the following applies to any listing submitted for authentication:
By listing an item from a designer or luxury brand, or by submitting an item for authentication, you expressly declare that the item is authentic and that you are its rightful owner.
Livit, or an authentication partner acting on Livit’s behalf, may inspect the item before or after sale. If an item fails authentication:
the sale is cancelled and the buyer is refunded in full
the seller is responsible for the authentication (inspection) fee, and for shipping and return-shipping costs associated with the failed item
Selling counterfeit, replica, or otherwise inauthentic items is a serious breach of these Terms. Repeated or deliberate listing of counterfeit items may result in suspension or permanent removal from Livit, and the seller remains liable for any resulting costs or losses, in addition to the prohibition on counterfeit goods set out in Section 4.3.
4.5 Packaging & Shipment Preparation
As a seller, before handing an item to a Delivery Partner or buyer, you agree to:
package the item securely and appropriately to prevent damage in transit
use suitable protective materials for fragile, delicate, luxury, or electronic items
follow any packaging or shipping instructions provided by Livit or its Delivery Partners
ensure packaging is clean, safe, and free of prohibited or hazardous materials
remove any personal information, tracking devices, or unrelated items from the package before shipment
cooperate with Livit in the event of a dispute, delivery issue, return investigation, or authenticity review
Livit is not responsible for loss or damage caused by inadequate, unsafe, or improper packaging by the seller.
Section 5 – Buying, Payments & Escrow Wallet
5.1 Buying Process
To purchase an item on Livit:
Browse and tap “Buy Now” or “Make Offer”
Choose your payment method
Pay via secure in-app checkout
Payments are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow until delivery is confirmed.
Funds are released to the seller once the buyer confirms the item is acceptable, or automatically after 24 hours without a dispute.
5.2 Payment Methods
Payments are processed securely via our payment partner. Accepted methods include:
Debit/credit cards
Apple Pay / Google Pay
All transactions are denominated in AED.
5.3 Escrow Wallet System
When a buyer makes a payment:
Funds are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow.
Funds remain locked until the item is confirmed as delivered and acceptable.
After confirmation (or after 24 hours with no dispute), funds are released from escrow and processed for payout to the seller, as set out in Section 5.4.
This ensures security for buyers and payout assurance for sellers.
5.4 Where Seller Proceeds Are Held
Once funds are released from escrow, Livit processes payout to the seller as soon as the seller’s payout details have been verified. Where a seller has not yet added a valid payout account, released funds are held only for as long as necessary to obtain and verify those details, and are processed immediately once this is complete.
Pending payout, funds are held within Livit’s own operating account. Livit does not hold seller funds in a segregated client money account, and these funds are not covered by deposit or client-money protections that would apply under a regulated payment or e-money licence.
5.5 Seller Payout Details & Processing
To receive payouts, a seller must add a valid UAE bank account (IBAN), held in the seller’s own name, within the app.
By adding payout details, you confirm that:
the IBAN provided belongs to you, and
the name on the receiving bank account matches your verified identity on Livit.
Livit will take reasonable steps to verify that the nominated account belongs to you, which may include matching the account name against your verified identity (for example via UAE Pass or other identity verification), before any payout is processed. Livit may delay, decline, or reverse a payout where this cannot be confirmed.
Once delivery of an item is confirmed and your payout details have been verified, funds due to you are processed for payout immediately. Where payout details have not yet been added or verified at the point of delivery confirmation, funds will be processed for payout as soon as this is complete.
Livit is not liable for funds paid to an incorrect, mistyped, or fraudulently substituted account where the details were provided or approved by the seller.
Section 6 – Delivery & Logistics
6.1 Delivery Arrangement
Livit arranges delivery of items through approved third-party logistics partners (“Delivery Partners”).
While delivery services are performed by Delivery Partners, Livit coordinates delivery and manages delivery-related issues through the platform in accordance with applicable UAE consumer protection laws.
Delivery fees, estimated delivery times, and service levels are displayed at checkout and form part of the digital contract between the buyer and seller.
6.2 Transfer of Custody and Risk
Risk in the item transfers from the seller to the Delivery Partner at the point of successful pickup.
Risk transfers from the Delivery Partner to the buyer only upon confirmed delivery to the buyer’s specified address.
Items lost or damaged while in transit are treated as non-delivered or non-conforming deliveries.
6.3 Delivery Confirmation
Delivery is considered complete only when:
the item is delivered to the address provided by the buyer; and
proof of delivery is recorded (such as GPS confirmation, timestamp, photo, or recipient acknowledgement).
The delivery timestamp initiates the buyer’s inspection period.
6.4 Inspection Period
Buyers are granted an inspection period of 24 hours from confirmed delivery to review the item.
During this period, buyers may report delivery issues, damage in transit, or items not as described.
If no issue is reported within the inspection period, funds held in escrow may be released to the seller.
6.5 Failed Delivery
A delivery is considered failed if:
the item is lost in transit
the item is materially damaged during delivery
delivery is not completed within a reasonable time after the estimated delivery window
the item is delivered to an incorrect recipient or address through no fault of the buyer
In the event of failed delivery attributable to Livit or its Delivery Partner, the buyer will be entitled to a refund or alternative resolution.
6.6 Buyer Availability & Incorrect Details
Buyers are responsible for providing accurate delivery information and being reasonably available to receive delivery.
If delivery fails due to buyer unavailability or incorrect information:
Livit may arrange a re-delivery at the buyer’s cost; or
the order may be cancelled, with delivery fees non-refundable.
6.7 Returns Due to Delivery Issues
Items damaged in transit or delivered in non-conforming condition may be returned in accordance with Livit’s Returns & Refunds Policy.
Where delivery fault is confirmed, return shipping costs will be borne by the responsible party as determined by Livit.
6.8 Liability Limitation
Livit’s liability in relation to delivery issues is limited to the value of the item and associated delivery fees, except where otherwise required by applicable law.
Livit reserves the right to recover losses from sellers or Delivery Partners where appropriate.
6.9 Insurance
Delivery Partners may maintain insurance coverage for items in transit.
Insurance coverage does not limit Livit’s obligation to resolve delivery issues with buyers in accordance with these Terms.
Section 7 – Returns, Refunds & Buyer Protection (Livit Ensure)
Livit’s refund process does not apply to items that simply do not fit, suit your preference, or meet personal expectations.
Refunds may apply where items are significantly not as described, damaged, or counterfeit.
Return requests must be submitted within 24 hours of confirmed delivery and before confirming that the item is acceptable.
Refunds following approved returns may include:
the price of the returned item
the Livit Ensure fee associated with that item
original delivery charges
optional service fees where applicable
Partial refunds may be offered where both buyer and seller agree.
Where an item is sold by a commercial seller, additional return policies or consumer protection rights may apply as stated on the relevant listing.
Section 8 – Fees, Promotions & Item Boosts
8.1 Free Listing Model
Users may list items for free on Livit. There are no upfront fees to create or publish a listing.
8.2 Transaction Fees
Livit may charge a small fee per completed transaction. If so, the fee will be clearly displayed before confirming the sale and may vary based on:
Total transaction value
Seller status (e.g. personal vs business)
Promotions or offers active at the time
8.3 Buyer Protection Fee (Livit Ensure)
To help provide a safer marketplace, certain transactions on the Platform are processed using Livit Ensure, Livit’s buyer protection and secure transaction service.
When Livit Ensure is used, a service fee will be applied to the transaction. This fee helps cover the cost of:
Secure payment and escrow-style processing
Fraud prevention
Dispute resolution support
Platform services
The applicable Livit Ensure fee will be clearly displayed to the buyer before payment is completed.
Livit reserves the right to change or update Livit Ensure fees from time to time, with updated information reflected on the Platform or in the Help Centre.
Livit Ensure is a platform service designed to facilitate safer transactions. It is not an insurance product, insurance policy, or regulated financial service and should not be interpreted as such.
8.4 Boosts & Paid Promotions
Sellers may optionally pay to boost the visibility of their listings through promotional tools such as:
Item Bumps – highlighted placement for a period of 24–72 hours
Spotlight Listings – featured placement on the homepage or in user feeds
Urgent Tags or Labels
Fees for boosts will be shown before confirmation and are non-refundable once the boost period begins.
8.5 Promotional Campaigns
From time to time, Livit may offer discounts, cashback, credits, or limited-time fee waivers.
These promotions may be subject to:
Defined start and end dates
User eligibility requirements
One-time use per account (unless otherwise specified)
Livit reserves the right to modify, suspend, or withdraw promotional offers at its discretion.
Section 9 – User Conduct & Safety
Users must:
Treat other users respectfully
Use the platform responsibly
Avoid harassment, abuse, or illegal activity
Users must not:
attempt transactions outside the platform
create fake accounts
sell prohibited goods
post illegal or offensive content
Users must also comply with UAE cybercrime laws.
Section 10 – Using the App & App Store Terms
10.1 App Licence
When you download the Livit app, we grant you a limited, personal, non-transferable, non-exclusive licence to install and use the app on a device you own or control, solely for the purposes set out in these Terms. This licence does not transfer ownership of the app to you, and it ends if your account is closed or these Terms are terminated.
You agree not to copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the app, except where permitted by UAE law. You also agree not to use the app on a device that has been jailbroken, rooted, or otherwise modified in a way that compromises its security.
We may release updates to the app from time to time. Some updates will be optional, but others may be required for the app to keep working, for example when we add new features, fix bugs, or address security issues. If you choose not to install a required update, parts of Livit may stop functioning correctly.
Standard mobile data and carrier charges may apply when you use the app, and these are your responsibility.
10.2 Push Notifications
If you allow them, we may send you push notifications about things that matter to your account: a new offer on your listing, a message from a buyer or seller, a delivery update, or important changes to Livit.
We may also occasionally send promotional notifications, for example about new features or campaigns. You can opt out of promotional notifications at any time without affecting notifications tied to your transactions and account.
You can turn off all notifications in your device settings at any time. Details of what data underlies these notifications are set out in our Privacy Policy.
10.3 Apple App Store
Where you have downloaded Livit from the Apple App Store, you acknowledge that:
These Terms are between you and Livit, not between you and Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide support or maintenance for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Beyond that, Apple has no other warranty obligation.
Livit, not Apple, is responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property claims.
You will use the app only in compliance with the Apple App Store Terms of Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user.
10.4 Google Play Store
Where you have downloaded Livit from the Google Play Store, your use of the app is also subject to Google Play’s Terms of Service, in addition to these Terms.
Section 11 – AI & Automated Tools
Livit uses artificial intelligence (“AI”) and other automated tools to help create and enhance listings, and to help keep the marketplace safe. For example, we may use these tools to generate or improve item titles, descriptions, categories, and suggested pricing, to analyse or tag the photos you upload, and to help detect counterfeit, prohibited, or unsafe items.
When you create a listing, you authorise Livit to process the content you provide, including photos, descriptions, and item details, using these AI and automated tools for the purposes of operating, securing, and improving the Platform. Details of any third-party AI providers involved and how they handle your data are set out in our Privacy Policy.
AI-generated and AI-enhanced content is provided to assist you and is only a suggestion. You remain fully responsible for reviewing your listing and making sure it is accurate, truthful, and compliant with these Terms before you publish it. You can edit or remove any AI-generated content, and by publishing a listing you confirm that its final content is correct.
AI tools can sometimes produce inaccurate, incomplete, or unexpected results. To the maximum extent permitted under UAE law, Livit does not warrant the accuracy of AI-generated content and is not liable for listings you choose to publish based on it.
Section 12 – Data Protection & Privacy
Livit collects certain information to operate the platform, including:
account details
device information
transaction history
user listings and communications
Data may be used for platform operation, fraud prevention, customer support, and legal compliance.
Personal data is not sold to third parties.
Users may request access or deletion of their data in accordance with applicable data protection laws.
Full details of what we collect, why, and how it is stored and protected are set out in our Privacy Policy, which forms part of these Terms.
Section 13 – Intellectual Property
All intellectual property rights relating to the Livit platform, including the mobile application, branding, design, software, and platform content, remain the property of Livit Digital FZCO.
Users are granted a limited licence to use the platform solely for its intended purpose.
Section 14 – User Content Licence
By uploading listings, photos, or other content to the Livit platform, users grant Livit a worldwide, royalty-free licence to display, reproduce, and distribute such content for the purpose of operating and promoting the platform.
Section 15 – Indemnification
You agree to indemnify and hold harmless Livit Digital FZCO and its affiliates from any claims, damages, losses, or expenses arising from:
your use of the platform
your breach of these Terms
your sale or purchase of items
violation of laws or third-party rights
Section 16 – General Legal Provisions
16.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The affected provision will be replaced with one that most closely reflects the original intent, to the extent permitted by law.
16.2 Waiver
Livit’s failure to enforce any right under these Terms on one occasion does not constitute a waiver of that right on future occasions. No waiver shall be effective unless made in writing.
16.3 Entire Agreement
These Terms, together with our Privacy Policy, represent the entire agreement between you and Livit regarding use of the Platform and supersede any prior understandings or communications between the parties.
Section 17 – Legal Jurisdiction
These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
Any legal proceedings must be conducted in the courts of Dubai.
Section 18 – Contact
Livit Digital FZCO IFZA Business Park Premises 70698 001 DDP A1 Dubai Silicon Oasis PO BOX 342001 United Arab Emirates
Email: support@thelivit.app
Livit Terms & Conditions
Livit Terms & Conditions
Livit Terms & Conditions
Last updated: 3 September 2026
Section 1 – Introduction & Acceptance
1.1 Welcome to Livit
Welcome to Livit, a peer-to-peer (C2C) mobile marketplace operated by Livit Digital FZCO, a company established in Dubai, United Arab Emirates. Through our mobile app, users can list, discover, buy, and sell fashion and lifestyle products directly with one another.
In some cases, items may also be offered by approved commercial sellers or resale partners integrated with the Livit platform.
1.2 Agreement to Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Livit mobile application (the “App”), including any services, features, tools, or content provided by Livit.
By downloading, registering, accessing, or using the App, you confirm that you accept and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Livit platform.
1.3 Updates to These Terms
We may modify these Terms at any time. Changes will take effect upon publication within the App. Continued use of the App after updates constitutes acceptance of the revised Terms.
1.4 Language Versions
These Terms are available in both English and Arabic (on request). In case of discrepancies, the English version shall prevail.
1.5 Definitions
For the purposes of these Terms & Conditions, the following terms have the meanings set out below:
“App” The Livit mobile application and related services operated by Livit Digital FZCO.
“Platform” The Livit App and any related systems or services that enable users to list, buy, sell, or interact with items and other users.
“User” Any individual who accesses or uses the Livit platform.
“Buyer” A user who purchases an item through the Livit platform.
“Seller” A user who lists or sells an item through the Livit platform.
“Commercial Seller” A business, retailer, or professional reseller approved to sell items on the platform, including those integrated through API or partner systems.
“Listing” Any item or product advertised for sale on the Livit platform.
“Transaction” A purchase of an item completed through the Livit platform.
“Livit Ensure” Livit’s buyer protection and secure payment service designed to help facilitate safer transactions between users.
“Wallet” A record within a user’s Livit account showing funds due to be paid out to that user. The Wallet is not a store of value: it does not hold a spendable balance, and associated funds are processed for payout once the relevant conditions in Section 5 are met.
“Delivery Confirmation” The point at which an item is recorded as delivered through the platform’s delivery tracking or confirmation process.
Section 2 – Eligibility & User Accounts
2.1 Age & Residency Requirements
To use Livit, you must:
Be at least 18 years old
Reside in the United Arab Emirates (access from outside the UAE may be restricted or limited)
Be legally capable of entering into binding agreements under UAE law
2.2 Account Registration
To list or purchase items, you must register a Livit account using your mobile number, email address, or UAE Pass.
You agree to:
Provide accurate, truthful, and up-to-date information
Keep your login credentials safe and secure
Promptly notify us at support@thelivit.app if you believe your account has been compromised
Where you register or verify your identity using UAE Pass, your use of that service is also governed by UAE Pass’s own terms. Livit is not responsible for the availability or performance of UAE Pass. Details of what information we receive from UAE Pass are set out in our Privacy Policy.
2.3 KYC & Identity Verification
Livit may require users to verify their identity through Know Your Customer (KYC) checks, as part of our payment provider obligations or fraud prevention systems.
Failure to complete required verification may result in account restrictions, delays in fund withdrawals, or termination.
Livit may share necessary information with payment providers and identity verification services where required to comply with payment regulations, anti-money-laundering laws, or fraud prevention requirements.
2.4 One Account Per Person
Each user may only create one personal Livit account. Creating multiple or fake accounts, or using third-party identities, may result in suspension or removal.
2.5 Business / Commercial Use
Livit is designed primarily for peer-to-peer use.
Business users (e.g. retailers, influencers, professional resellers, or high-volume sellers) may apply separately for a verified Commercial Account. Commercial users may be subject to additional verification, separate agreements, or different fee structures.
Some businesses or resale partners may list items directly on Livit through approved integrations, including API connections.
Where an item is sold by a commercial seller:
the contract of sale is between the buyer and that seller
the seller is responsible for product quality, authenticity, warranties, and applicable consumer protections
Livit acts solely as the technology platform facilitating the transaction
Listings from commercial sellers may be identified within the platform.
2.6 VPN & Access Restrictions
Use of Livit via VPN, proxies, or from outside the UAE may result in access limitations, especially where identity, location, or payment verification is impacted.
2.7 Account Suspension & Termination
We reserve the right to suspend, limit, or terminate any account without prior notice if:
You breach these Terms
We suspect fraud, abuse, or harmful activity
Required by law or payment partner
Where an account is suspended or terminated, Livit may temporarily hold wallet balances while investigating fraud, disputes, or chargebacks.
Section 3 – Platform Role & Responsibilities
3.1 Neutral Marketplace
Livit is a technology platform, not a seller, buyer, or agent in transactions between users.
We provide tools that help users:
List and discover items
Communicate through in-app messaging
Process payments securely
Coordinate shipping or handoff
We do not own, inspect, or guarantee any items listed on the platform.
Livit acts solely as the technology platform and is not a party to the contract of sale between buyers and sellers.
3.2 No Guarantee of Item Accuracy or Safety
While we encourage honest listings, Livit cannot guarantee that:
Item descriptions are complete or accurate
Items are genuine or functional
Items comply with brand rights or local regulations
Buyers and sellers are responsible for conducting transactions in good faith and ensuring compliance with applicable laws.
3.3 No Endorsement or Verification
Livit does not verify, endorse, or certify:
Any user identity (beyond optional KYC)
The authenticity of listed items
Seller or buyer conduct
We may offer user ratings, reports, or badges, but these do not constitute warranties or guarantees.
3.4 Limitation of Liability
To the maximum extent permitted under UAE law, Livit (and its directors, employees, and affiliates) is not liable for:
Any loss, damage, or injury related to transactions on the App
Missed deliveries, fraudulent listings, or defective products
Loss of funds due to unauthorised access, account compromise, or delayed transfers
Indirect, incidental, or consequential damages
Our liability is limited to the greater of:
AED 500, or
The total amount of platform fees collected on the specific transaction in question.
3.5 Dispute Resolution Between Users
Livit does not act as a mediator in disputes between buyers and sellers unless explicitly stated in the Buyer Protection Policy (Livit Ensure).
Users are expected to attempt resolution directly, using in-app messaging and order history for evidence.
Where Buyer Protection applies, we may intervene as requested.
3.6 Third-Party Services
The Livit platform may rely on third-party services such as:
Payment processing
Shipping and logistics
Analytics and communication tools
We are not responsible for delays, errors, or disruptions caused by these services.
Certain listings may originate from third-party inventory partners connected through approved integrations or API systems. Livit is not responsible for errors in pricing, stock availability, or product descriptions supplied through such integrations.
3.7 Force Majeure
Livit shall not be liable for delays or failure to perform obligations where such failure results from events beyond our reasonable control, including natural disasters, government actions, cyber incidents, internet outages, war, terrorism, or failures of third-party service providers.
Section 4 – Selling Process – Listings, Item Rules & Prohibited Goods
4.1 Listing Guidelines
When listing an item for sale, you agree to:
Provide clear, honest, and accurate descriptions
Upload actual photos of the item (not stock images or misleading representations)
Specify condition, size, price, delivery method, and any defects
Only list items you legally own and are authorized to sell
You are fully responsible for the accuracy of your listings.
4.2 Item Condition Definitions
For consistency across the platform, Livit uses the following condition categories:
Brand new in box The item is completely unused and sealed in its original manufacturer packaging. The packaging has not been opened.
New with tags The item has never been worn or used and still has the original tags attached. Packaging may be opened but the item remains unused.
New without tags The item has never been used but the original tags or packaging are no longer attached.
Like new The item has been used minimally and shows no visible signs of wear or damage. The item appears almost identical to a new item.
Gently used The item shows minor signs of normal use such as light cosmetic wear but remains in very good overall condition.
Well loved The item has been used regularly and shows noticeable signs of wear but remains fully functional and usable.
Used with flaws The item has visible defects, damage, or significant wear that affects its appearance or usability. All flaws must be clearly disclosed in the listing description and shown in the listing photos.
For repair The item is not fully functional or is being sold for parts, repair, or restoration. Buyers should expect the item to require repair before normal use.
4.2.2 Photo Requirements
Listing photos must accurately represent the item being sold.
Photos should clearly show:
the overall appearance of the item
any wear, marks, or damage
important identifying details where relevant
Livit may remove listings that do not include sufficient photos to reasonably represent the item.
4.2.3 Flaw Disclosure Requirement
Sellers must disclose all known defects, damage, alterations, or missing parts in the listing description.
Failure to disclose known flaws may result in:
refunds issued to the buyer
return of the item
listing removal
account warnings or restrictions
4.2.4 Photo Evidence Requirement
If an item contains defects or visible wear, the listing must include clear photos showing the relevant flaw or damage.
Listings that fail to display defects may be considered inaccurately represented.
4.2.5 Condition Accuracy Policy
Sellers must select the condition category that most accurately reflects the current state of the item.
If an item is materially different from the selected condition category, Livit may take corrective action including:
issuing a refund to the buyer
requiring the item to be returned
removing the listing
restricting the seller’s account
Examples include listing an item as Like new when visible wear is present or failing to disclose damage.
4.2.6 Functionality Requirement
Unless listed under the For repair category, items sold on Livit must be fully functional and usable for their intended purpose.
Any known faults or performance issues must be clearly disclosed in the listing.
Items that are not fully functional must be listed under the For repair category.
4.3 Prohibited Items
The following items may not be listed, sold, or offered on Livit:
Illegal goods Counterfeit products Weapons or explosives Hazardous materials Gift cards or digital goods Services or live animals
4.4 Designer & Authenticated Items
Where Livit offers item authentication or verification (for example on luxury items, sneakers, or designer apparel), the following applies to any listing submitted for authentication:
By listing an item from a designer or luxury brand, or by submitting an item for authentication, you expressly declare that the item is authentic and that you are its rightful owner.
Livit, or an authentication partner acting on Livit’s behalf, may inspect the item before or after sale. If an item fails authentication:
the sale is cancelled and the buyer is refunded in full
the seller is responsible for the authentication (inspection) fee, and for shipping and return-shipping costs associated with the failed item
Selling counterfeit, replica, or otherwise inauthentic items is a serious breach of these Terms. Repeated or deliberate listing of counterfeit items may result in suspension or permanent removal from Livit, and the seller remains liable for any resulting costs or losses, in addition to the prohibition on counterfeit goods set out in Section 4.3.
4.5 Packaging & Shipment Preparation
As a seller, before handing an item to a Delivery Partner or buyer, you agree to:
package the item securely and appropriately to prevent damage in transit
use suitable protective materials for fragile, delicate, luxury, or electronic items
follow any packaging or shipping instructions provided by Livit or its Delivery Partners
ensure packaging is clean, safe, and free of prohibited or hazardous materials
remove any personal information, tracking devices, or unrelated items from the package before shipment
cooperate with Livit in the event of a dispute, delivery issue, return investigation, or authenticity review
Livit is not responsible for loss or damage caused by inadequate, unsafe, or improper packaging by the seller.
Section 5 – Buying, Payments & Escrow Wallet
5.1 Buying Process
To purchase an item on Livit:
Browse and tap “Buy Now” or “Make Offer”
Choose your payment method
Pay via secure in-app checkout
Payments are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow until delivery is confirmed.
Funds are released to the seller once the buyer confirms the item is acceptable, or automatically after 24 hours without a dispute.
5.2 Payment Methods
Payments are processed securely via our payment partner. Accepted methods include:
Debit/credit cards
Apple Pay / Google Pay
All transactions are denominated in AED.
5.3 Escrow Wallet System
When a buyer makes a payment:
Funds are processed through Livit’s payment partner and temporarily held as part of the Livit payment flow.
Funds remain locked until the item is confirmed as delivered and acceptable.
After confirmation (or after 24 hours with no dispute), funds are released from escrow and processed for payout to the seller, as set out in Section 5.4.
This ensures security for buyers and payout assurance for sellers.
5.4 Where Seller Proceeds Are Held
Once funds are released from escrow, Livit processes payout to the seller as soon as the seller’s payout details have been verified. Where a seller has not yet added a valid payout account, released funds are held only for as long as necessary to obtain and verify those details, and are processed immediately once this is complete.
Pending payout, funds are held within Livit’s own operating account. Livit does not hold seller funds in a segregated client money account, and these funds are not covered by deposit or client-money protections that would apply under a regulated payment or e-money licence.
5.5 Seller Payout Details & Processing
To receive payouts, a seller must add a valid UAE bank account (IBAN), held in the seller’s own name, within the app.
By adding payout details, you confirm that:
the IBAN provided belongs to you, and
the name on the receiving bank account matches your verified identity on Livit.
Livit will take reasonable steps to verify that the nominated account belongs to you, which may include matching the account name against your verified identity (for example via UAE Pass or other identity verification), before any payout is processed. Livit may delay, decline, or reverse a payout where this cannot be confirmed.
Once delivery of an item is confirmed and your payout details have been verified, funds due to you are processed for payout immediately. Where payout details have not yet been added or verified at the point of delivery confirmation, funds will be processed for payout as soon as this is complete.
Livit is not liable for funds paid to an incorrect, mistyped, or fraudulently substituted account where the details were provided or approved by the seller.
Section 6 – Delivery & Logistics
6.1 Delivery Arrangement
Livit arranges delivery of items through approved third-party logistics partners (“Delivery Partners”).
While delivery services are performed by Delivery Partners, Livit coordinates delivery and manages delivery-related issues through the platform in accordance with applicable UAE consumer protection laws.
Delivery fees, estimated delivery times, and service levels are displayed at checkout and form part of the digital contract between the buyer and seller.
6.2 Transfer of Custody and Risk
Risk in the item transfers from the seller to the Delivery Partner at the point of successful pickup.
Risk transfers from the Delivery Partner to the buyer only upon confirmed delivery to the buyer’s specified address.
Items lost or damaged while in transit are treated as non-delivered or non-conforming deliveries.
6.3 Delivery Confirmation
Delivery is considered complete only when:
the item is delivered to the address provided by the buyer; and
proof of delivery is recorded (such as GPS confirmation, timestamp, photo, or recipient acknowledgement).
The delivery timestamp initiates the buyer’s inspection period.
6.4 Inspection Period
Buyers are granted an inspection period of 24 hours from confirmed delivery to review the item.
During this period, buyers may report delivery issues, damage in transit, or items not as described.
If no issue is reported within the inspection period, funds held in escrow may be released to the seller.
6.5 Failed Delivery
A delivery is considered failed if:
the item is lost in transit
the item is materially damaged during delivery
delivery is not completed within a reasonable time after the estimated delivery window
the item is delivered to an incorrect recipient or address through no fault of the buyer
In the event of failed delivery attributable to Livit or its Delivery Partner, the buyer will be entitled to a refund or alternative resolution.
6.6 Buyer Availability & Incorrect Details
Buyers are responsible for providing accurate delivery information and being reasonably available to receive delivery.
If delivery fails due to buyer unavailability or incorrect information:
Livit may arrange a re-delivery at the buyer’s cost; or
the order may be cancelled, with delivery fees non-refundable.
6.7 Returns Due to Delivery Issues
Items damaged in transit or delivered in non-conforming condition may be returned in accordance with Livit’s Returns & Refunds Policy.
Where delivery fault is confirmed, return shipping costs will be borne by the responsible party as determined by Livit.
6.8 Liability Limitation
Livit’s liability in relation to delivery issues is limited to the value of the item and associated delivery fees, except where otherwise required by applicable law.
Livit reserves the right to recover losses from sellers or Delivery Partners where appropriate.
6.9 Insurance
Delivery Partners may maintain insurance coverage for items in transit.
Insurance coverage does not limit Livit’s obligation to resolve delivery issues with buyers in accordance with these Terms.
Section 7 – Returns, Refunds & Buyer Protection (Livit Ensure)
Livit’s refund process does not apply to items that simply do not fit, suit your preference, or meet personal expectations.
Refunds may apply where items are significantly not as described, damaged, or counterfeit.
Return requests must be submitted within 24 hours of confirmed delivery and before confirming that the item is acceptable.
Refunds following approved returns may include:
the price of the returned item
the Livit Ensure fee associated with that item
original delivery charges
optional service fees where applicable
Partial refunds may be offered where both buyer and seller agree.
Where an item is sold by a commercial seller, additional return policies or consumer protection rights may apply as stated on the relevant listing.
Section 8 – Fees, Promotions & Item Boosts
8.1 Free Listing Model
Users may list items for free on Livit. There are no upfront fees to create or publish a listing.
8.2 Transaction Fees
Livit may charge a small fee per completed transaction. If so, the fee will be clearly displayed before confirming the sale and may vary based on:
Total transaction value
Seller status (e.g. personal vs business)
Promotions or offers active at the time
8.3 Buyer Protection Fee (Livit Ensure)
To help provide a safer marketplace, certain transactions on the Platform are processed using Livit Ensure, Livit’s buyer protection and secure transaction service.
When Livit Ensure is used, a service fee will be applied to the transaction. This fee helps cover the cost of:
Secure payment and escrow-style processing
Fraud prevention
Dispute resolution support
Platform services
The applicable Livit Ensure fee will be clearly displayed to the buyer before payment is completed.
Livit reserves the right to change or update Livit Ensure fees from time to time, with updated information reflected on the Platform or in the Help Centre.
Livit Ensure is a platform service designed to facilitate safer transactions. It is not an insurance product, insurance policy, or regulated financial service and should not be interpreted as such.
8.4 Boosts & Paid Promotions
Sellers may optionally pay to boost the visibility of their listings through promotional tools such as:
Item Bumps – highlighted placement for a period of 24–72 hours
Spotlight Listings – featured placement on the homepage or in user feeds
Urgent Tags or Labels
Fees for boosts will be shown before confirmation and are non-refundable once the boost period begins.
8.5 Promotional Campaigns
From time to time, Livit may offer discounts, cashback, credits, or limited-time fee waivers.
These promotions may be subject to:
Defined start and end dates
User eligibility requirements
One-time use per account (unless otherwise specified)
Livit reserves the right to modify, suspend, or withdraw promotional offers at its discretion.
Section 9 – User Conduct & Safety
Users must:
Treat other users respectfully
Use the platform responsibly
Avoid harassment, abuse, or illegal activity
Users must not:
attempt transactions outside the platform
create fake accounts
sell prohibited goods
post illegal or offensive content
Users must also comply with UAE cybercrime laws.
Section 10 – Using the App & App Store Terms
10.1 App Licence
When you download the Livit app, we grant you a limited, personal, non-transferable, non-exclusive licence to install and use the app on a device you own or control, solely for the purposes set out in these Terms. This licence does not transfer ownership of the app to you, and it ends if your account is closed or these Terms are terminated.
You agree not to copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the app, except where permitted by UAE law. You also agree not to use the app on a device that has been jailbroken, rooted, or otherwise modified in a way that compromises its security.
We may release updates to the app from time to time. Some updates will be optional, but others may be required for the app to keep working, for example when we add new features, fix bugs, or address security issues. If you choose not to install a required update, parts of Livit may stop functioning correctly.
Standard mobile data and carrier charges may apply when you use the app, and these are your responsibility.
10.2 Push Notifications
If you allow them, we may send you push notifications about things that matter to your account: a new offer on your listing, a message from a buyer or seller, a delivery update, or important changes to Livit.
We may also occasionally send promotional notifications, for example about new features or campaigns. You can opt out of promotional notifications at any time without affecting notifications tied to your transactions and account.
You can turn off all notifications in your device settings at any time. Details of what data underlies these notifications are set out in our Privacy Policy.
10.3 Apple App Store
Where you have downloaded Livit from the Apple App Store, you acknowledge that:
These Terms are between you and Livit, not between you and Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide support or maintenance for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Beyond that, Apple has no other warranty obligation.
Livit, not Apple, is responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property claims.
You will use the app only in compliance with the Apple App Store Terms of Service.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as a user.
10.4 Google Play Store
Where you have downloaded Livit from the Google Play Store, your use of the app is also subject to Google Play’s Terms of Service, in addition to these Terms.
Section 11 – AI & Automated Tools
Livit uses artificial intelligence (“AI”) and other automated tools to help create and enhance listings, and to help keep the marketplace safe. For example, we may use these tools to generate or improve item titles, descriptions, categories, and suggested pricing, to analyse or tag the photos you upload, and to help detect counterfeit, prohibited, or unsafe items.
When you create a listing, you authorise Livit to process the content you provide, including photos, descriptions, and item details, using these AI and automated tools for the purposes of operating, securing, and improving the Platform. Details of any third-party AI providers involved and how they handle your data are set out in our Privacy Policy.
AI-generated and AI-enhanced content is provided to assist you and is only a suggestion. You remain fully responsible for reviewing your listing and making sure it is accurate, truthful, and compliant with these Terms before you publish it. You can edit or remove any AI-generated content, and by publishing a listing you confirm that its final content is correct.
AI tools can sometimes produce inaccurate, incomplete, or unexpected results. To the maximum extent permitted under UAE law, Livit does not warrant the accuracy of AI-generated content and is not liable for listings you choose to publish based on it.
Section 12 – Data Protection & Privacy
Livit collects certain information to operate the platform, including:
account details
device information
transaction history
user listings and communications
Data may be used for platform operation, fraud prevention, customer support, and legal compliance.
Personal data is not sold to third parties.
Users may request access or deletion of their data in accordance with applicable data protection laws.
Full details of what we collect, why, and how it is stored and protected are set out in our Privacy Policy, which forms part of these Terms.
Section 13 – Intellectual Property
All intellectual property rights relating to the Livit platform, including the mobile application, branding, design, software, and platform content, remain the property of Livit Digital FZCO.
Users are granted a limited licence to use the platform solely for its intended purpose.
Section 14 – User Content Licence
By uploading listings, photos, or other content to the Livit platform, users grant Livit a worldwide, royalty-free licence to display, reproduce, and distribute such content for the purpose of operating and promoting the platform.
Section 15 – Indemnification
You agree to indemnify and hold harmless Livit Digital FZCO and its affiliates from any claims, damages, losses, or expenses arising from:
your use of the platform
your breach of these Terms
your sale or purchase of items
violation of laws or third-party rights
Section 16 – General Legal Provisions
16.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The affected provision will be replaced with one that most closely reflects the original intent, to the extent permitted by law.
16.2 Waiver
Livit’s failure to enforce any right under these Terms on one occasion does not constitute a waiver of that right on future occasions. No waiver shall be effective unless made in writing.
16.3 Entire Agreement
These Terms, together with our Privacy Policy, represent the entire agreement between you and Livit regarding use of the Platform and supersede any prior understandings or communications between the parties.
Section 17 – Legal Jurisdiction
These Terms & Conditions are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
Any legal proceedings must be conducted in the courts of Dubai.
Section 18 – Contact
Livit Digital FZCO IFZA Business Park Premises 70698 001 DDP A1 Dubai Silicon Oasis PO BOX 342001 United Arab Emirates
Email: support@thelivit.app
